1. Who We Are
Turfmate is independently operated by the Turfmate development team. The platform is available on Android, iOS, and Web at turfmate.app.
Contact: support@turfmate.app
2. Information We Collect
- Full name and display name
- Mobile phone number (used for player login via OTP)
- Email address (coaches; optional for players — monthly reports only)
- Date of birth, height (cm), and weight (kg)
- Playing position and jersey number
- Profile photo (optional)
- Player bio, coach remarks, and session feedback
- Performance ratings: Fitness, Technical, Tactical, Strength, Attitude
- Session attendance records
- Firebase Authentication UID
- FCM device token (push notification delivery)
- App usage timestamps
- Device platform (mobile vs. web)
We do not collect IP addresses, precise location, browsing history, or advertising identifiers.
3. How We Use Your Information
- Authenticate coaches and players and manage access
- Display player profiles, metrics, and attendance to authorised coaches
- Allow players to view their own profile, remarks, and session plans
- Generate AI-powered coaching reports and session plans
- Send tactical messages and session feedback from coaches to players
- Send optional monthly performance summary emails to players
- Track camp progress and attendance rates
We do not sell user data or use it for advertising.
4. Third-Party Services
Your data may be processed by the following services under their own privacy policies:
- Google Firebase (Auth, Firestore, Storage, Hosting, Cloud Functions)
- Anthropic Claude API — AI coaching reports and AI coach chat
- Google Gemini API — AI coaching assistant and session support
- Razorpay — subscription billing and payment processing
- Resend — transactional email delivery
5. Payments & Billing
Payments and subscription billing are securely processed through Razorpay. Turfmate does not store full card details, banking credentials, or UPI PIN information on its servers.
Subscription status, payment metadata, and transaction identifiers may be stored to manage premium access and billing history.
6. AI Features Disclaimer
AI-generated coaching insights, reports, or recommendations may contain inaccuracies and should not be treated as professional medical, fitness, legal, or health advice.
7. Who Can See Your Data
Turfmate administrators may access data for maintenance and support purposes only.
8. Data Storage & Security
- Data stored using Google Firebase and Google Cloud infrastructure
- Firebase Security Rules enforce role-based access control
- All communication encrypted using HTTPS/TLS
- No payment card information stored by Turfmate directly
9. International Data Transfers
Your information may be processed or stored on servers located outside your country of residence through providers such as Google, Anthropic, and Razorpay.
10. Data Retention
Data is retained while the academy account remains active. Users may request deletion of their account and associated data by contacting support@turfmate.app. Requests are processed within 14 days.
11. Children's Privacy
Turfmate may be used by players under 18. Player accounts are created and managed by authorised coaches, who are responsible for obtaining appropriate parental or guardian consent.
12. Your Rights
Under applicable laws including the Indian Digital Personal Data Protection Act 2023 and GDPR, users may request access, correction, deletion, restriction, or portability of their data by contacting support@turfmate.app.
13. Device Permissions
- Camera — profile photos
- Photo Library / Storage — uploads
- Internet — required platform functionality
- Push Notifications — tactical messages and updates
14. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of Turfmate after updates constitutes acceptance of the revised policy.
15. Contact Us
Turfmate — Football Coaching & Academy Management Platform
Website: turfmate.app
Email: support@turfmate.app